Simpliy Primary Care restores 30 GP practice websites in 48-hour emergency response

29 October 2026 — Simpliy Primary Care has restored 30 GP practice websites during a 48-hour emergency response following disruption to services provided by Silicon Practice. The practices supported collectively serve more than 200,000 patients, helping communities regain access to essential practice information, useful service links and updates.

The Simpliy team worked around the clock to bring the websites back online. Its emergency service was offered at £100 per practice for three months, keeping the immediate cost low while practices dealt with an unexpected loss of their online presence.

Keeping patients informed when practice websites go offline

For patients, a GP practice website is often the first place to check opening hours, find contact details or understand how to request help. When that information disappears, even straightforward tasks can become confusing, while practice teams face the additional challenge of explaining alternative arrangements.

Simpliy’s emergency response focused on restoring that essential source of information. The replacement websites give practices a place to share key details, direct patients to useful links and keep their communities informed as arrangements change.

This support is particularly valuable when practices need to explain which appointment or prescription request routes remain available. A clear, up-to-date website helps patients understand what to do next and where to find the information their practice wants them to use.

Patient numbers refer to the combined practice population, not measured website visits.

A team working around the clock for primary care

The 48-hour effort brought together Simpliy’s understanding of general practice and its website delivery work, with the team concentrating on the immediate needs of practices and their patients.

Ryan Hampson-Miller, Managing Director of Simpliy Primary Care, said:

“We are very proud of our team. They worked around the clock to restore 30 practice websites in just 48 hours, and we are glad to have been able to help practices across the country and the communities they serve.

“Together, those practices care for more than 200,000 patients. Our priority was to help people find information about their practice, access useful links and stay informed at a time of uncertainty.

“We offered the emergency service at £100 for three months because we wanted to keep the immediate cost low for practices. This has been a real team effort, and we are grateful to the practice teams who worked with us to make it happen.”

The background: Silicon Practice and FootFall disruption

Silicon Practice supplied GP websites and digital patient services, including its FootFall platform, which supported patient requests and communication with practice teams. The company’s published product information described FootFall as used in more than 1,000 GP practices.

According to reporting of the administrator’s statement, Richard Paul Rendle was appointed administrator of Schappit Ltd, the company behind Silicon Practice, on 16 October 2026. The company subsequently ceased trading at 5.30pm on 27 October 2026. The disruption left affected practices needing alternative arrangements for their websites and online services.

Simpliy’s response restored practice websites, information and signposting. Clinical consultation platforms, patient records and the handling of appointment or prescription requests remain subject to each practice’s own systems and arrangements.

Affordable emergency GP website support

The £100 three-month emergency service was designed to give affected practices an affordable way to restore a patient-facing website while considering their longer-term arrangements.

Practices affected by the Silicon Practice closure can contact Simpliy Primary Care to discuss their immediate website needs and the support currently available. Practices planning their next steps can also read about Simpliy’s GP website migration support and managed GP practice websites.

Practice enquiries: call 01332 529529, email hello@simpliyprimarycare.co.uk or use the Simpliy Primary Care contact page.

Patients should follow the current contact and service instructions issued by their own GP practice. If a website or online form is unavailable, contact the practice directly using its alternative arrangements.

About Simpliy Primary Care

Simpliy Primary Care is the specialist healthcare arm of Simpliy Limited, providing managed websites and practical communications support for GP practices, Primary Care Networks and healthcare organisations. Its work combines primary care experience with website design, hosting, content updates and personal support.

Media enquiries: Ryan Hampson-Miller, Managing Director, Simpliy Primary Care.

Email: hello@simpliyprimarycare.co.uk · Telephone: 01332 529529.

ENDS

Notes to editors

1. The figures of 30 restored websites, 48 hours and more than 200,000 patients were supplied by Simpliy Primary Care. Patient numbers describe the combined population served by the practices supported; they are not website usage or clinical outcomes measures.
2. The emergency service was offered at £100 per practice for three months. Contact Simpliy for current availability and subsequent arrangements.
3. Silicon Practice’s claim of more than 1,000 practices describes its stated customer base, not the number confirmed to have experienced an outage.
4. Administration and cessation dates come from Bedford Today’s 28 October 2026 report of the administrator’s statement, linked in the article.
5. Simpliy Primary Care is part of Simpliy Limited, company number 17342355, and is independent of Silicon Practice and Schappit Ltd.
6. Lead visual: commissioned AI-generated illustration; it does not depict an actual surgery, patient or team member. Response graphic: Simpliy-supplied figures.