Clear information
We explain our services, pricing and terms in plain English so practices can make informed decisions.
Responsible business
Responsible business and customer commitment.
Responsible business is central to how Simpliy Primary Care operates. Our services support GP practices and primary care organisations trusted by patients and local communities. We therefore aim to act fairly, transparently and responsibly in every relationship with our customers, employees, suppliers and wider community.
Our commitment to customers
Fair, transparent and practical in every relationship.
We design our services around the real needs of GP practices, PCNs and the patients they serve.
Transparent pricing
Our annual website price is published openly, with no hidden setup charges or surprise renewal fees.
Responsive support
We answer enquiries promptly, keep practices updated, and resolve issues as quickly as we can.
Accessible digital services
We design and build websites that work for patients with a wide range of abilities and devices.
Proactive management
Monthly content updates, security monitoring and annual reviews help keep websites accurate and secure.
Open feedback
Feedback and complaints are acknowledged promptly, considered fairly and used to improve our services.
When something goes wrong, we put it right.
We communicate openly, take appropriate action to resolve the issue and learn from every piece of feedback we receive.
Information security
Protecting information is central to our service.
Simpliy Primary Care is Cyber Essentials certified and has achieved Standards Exceeded under the NHS Data Security and Protection Toolkit. These achievements demonstrate our commitment to maintaining appropriate technical, organisational and data-security controls.
Cyber Essentials Certified
Cyber Essentials is a UK government-backed scheme that sets out baseline controls to help organisations protect against common online threats.
Verify our certificationNHS Data Security and Protection Toolkit — Standards Exceeded
The NHS Data Security and Protection Toolkit helps organisations measure and improve their data security and information governance against NHS standards.
Verification link available on request. These achievements demonstrate our commitment to data security; they do not mean Simpliy is endorsed or accredited by the NHS or UK Government.
Our people
A fair, supportive and inclusive place to work.
Real Living Wage
We are committed to paying at least the Real Living Wage to all employees.
Fair contracts
We provide clear employment terms, reasonable hours and proper holiday and sick-pay entitlements.
Wellbeing and listening
We support employee wellbeing, listen to concerns and act on feedback about how we work.
Inclusive workplace
We maintain a workplace free from discrimination, harassment and victimisation.
Responsible purchasing
Choosing suppliers with care.
When selecting significant suppliers, we consider security, data protection, employment practices, environmental responsibility and ethical conduct.
Valid supplier invoices are paid within agreed terms and no later than 30 days wherever possible. We believe prompt payment is a basic sign of respect for the businesses that support us.
Environmental responsibility
Digital-first, low-waste and practical.
Simpliy operates as a digital-first business. We minimise printing and postage, offer remote meetings by default, and reduce unnecessary travel.
We extend the safe working life of equipment and arrange responsible reuse or recycling when it reaches end of life. We review our environmental impact regularly and seek practical improvements as the business grows.
Minimal printing
Digital contracts, invoices and reports wherever possible.
Remote-first meetings
Video calls as standard to cut unnecessary travel.
Equipment reuse
Safe working-life extension and responsible recycling.
Regular review
We assess our impact and look for practical improvements.
Paying fair tax
Committed to paying taxes properly.
Simpliy is committed to paying all applicable taxes in full and on time. We use tax allowances only for their intended purpose and provide relevant information to HMRC openly and accurately.
If questions arise, we cooperate transparently with tax authorities to resolve them.
Good Business Charter
Recognised for responsible business practices.
Simpliy Primary Care is accredited by the Good Business Charter, reflecting our commitment to responsible practices across employees, customers, suppliers, tax and the environment.
Good Business Charter Accredited
This accreditation recognises our commitment to fair treatment of employees, customers and suppliers, responsible tax and environmental practices, and clear ethical standards.
We welcome your feedback
Have a question, concern or suggestion?
We welcome honest feedback and would be pleased to hear from you.