Same-day for urgent issues
Website down, booking broken, security concern? Critical issues affecting patients receive immediate attention during business hours.
Business hours: Mon–Fri, 9:00–17:00 · Out-of-hours email monitoring for emergencies.
Expert support
Real support, from real people who know practice life.
Simpliy Primary Care provides dedicated technical support for GP practice and PCN websites across the UK — with a guaranteed 4-hour response time during business hours.
4-hour response Same-day urgent
Response times
No queues, no ticket numbers, just answers.
Every practice has a direct line and a named contact. Here's what to expect when you get in touch.
4-hour response
Standard support requests during business hours are acknowledged within 4 hours by a named contact.
1 working day
General enquiries and non-urgent questions are answered within one working day.
Out of hours
Email monitoring for critical issues so nothing patient-facing is left unattended.
All support included
Phone, email and form support are part of every website package — no per-ticket fees.
How to reach us
Pick the channel that suits the moment.
Same team, same standards, whichever route you choose.
Send us the detail — we'll take it from there.
hello@simpliyprimarycare.co.uk
Response within 4 hours
Send emailContact form
Prefer to write it all down? Use the enquiry form.
Detailed request form
Includes callback scheduling
Visit contact pageWhat we support
Everything your website needs, quietly handled.
Content updates included every month
Opening hours, staff profiles, news, policies. Send it over — we make the edit, keep the tone consistent and confirm it's live.
Technical support
Performance, hosting, DNS, SSL and browser issues — handled without you needing to know the jargon.
Compliance & accessibility
Designed and reviewed against WCAG 2.2 AA, with NHS brand alignment and accessibility improvements handled as requirements evolve.
Training & onboarding
Initial training for reception and management, refreshers whenever the team changes.
Everything is included
All support is part of your annual price. See what's covered.
Support FAQs
Quick answers to the questions we hear the most.
Ready when you are
Talk to a human. Today.
Call the team direct or drop us a note — we're here Monday to Friday.