Case study
Biddlestone Health Group
A Heaton practice website supported by Simpliy, built around clearly labelled patient tasks and an easy route to contact the practice.
At a glance
- Practice type
- GP practice
- Address
- Biddlestone Road, Heaton, Newcastle upon Tyne, NE6 5SL
- Simpliy's role
- Website support
Project focus
Patient journeys first
The homepage leads with how to get in touch: a prominent link to the practice's existing SystmOnline service alongside its telephone contact. Below that, the most common reasons patients visit are laid out as simple, clearly labelled cards.
Website features
What patients find on the site
- Six patient-task cards: appointments, repeat prescriptions, sick or fit notes, test results, registration, and contact and opening times.
- A surgery location and contact section, with a link to full opening information.
- Links to the NHS App, NHS 111 and pharmacy and dentist information.
- Pages for practice services and clinics, the team and the patient participation group.
Ongoing support
Supported by Simpliy
Simpliy supports the practice's website as part of an ongoing service, giving the team a primary care partner for updates and help when they need it.
Related services
What we could do for you
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