Changing provider

Looking for an alternative to your current provider?

Practices usually move for one of five reasons, and none of them are about templates. Here is what changes when you move to Simpliy, and exactly how the migration is handled so nothing breaks.

Ryan MillerFounder, Simpliy Primary Care — working in NHS primary care practice managementLast reviewed

Why practices move

Five reasons we hear most

We do not make claims about other suppliers' contracts or pricing. These are the reasons practices give us when they get in touch.

The site has drifted out of date

Policies, staff lists and clinic times slip because nobody in the practice has protected time to maintain them. Our monthly managed updates mean you email the change and we publish it.

Accessibility has never been reviewed

Sites built before WCAG 2.2 rarely meet it. We design to WCAG 2.2 AA and review every site annually, including the accessibility statement.

Patients still ring for things the site should answer

If appointments, prescriptions, sick notes and test results are not obvious within a click, reception absorbs the difference. We structure the site around those tasks first.

Support feels like a queue

You talk to the people who built and maintain your site, not a triage system.

The annual cost is unclear

£550 per year. Design, hosting, migration, monthly content updates, annual reviews and direct support included.

Migration

How the move actually works

Six stages, no downtime for patients, and no charge — migration is part of the annual price.

  1. 1. Content audit

    We review the existing site and agree what transfers, what gets rewritten and what should quietly disappear.

  2. 2. Structure and design

    We map patient tasks first, then apply your practice identity. You see the design before anything is built out.

  3. 3. Build and accessibility pass

    The site is built to WCAG 2.2 AA and checked against NHS England's GP website guidance and the benchmarking framework.

  4. 4. Redirect mapping

    Every existing URL is mapped to its new home with a permanent 301 redirect so search rankings and patient bookmarks survive.

  5. 5. Domain and DNS

    We handle the DNS change, including NHS.uk domains, and schedule it to avoid disruption.

  6. 6. Launch and review

    We watch analytics and search performance after launch and fix anything the data flags.

More detail on the process is on the GP website migration page.

Personalised demo

See a demonstration with your practice name on it

Type your practice name and we'll open a personalised demo site — no forms, no waiting.

Opens in a new tab. Leave blank to view the standard demo.

Questions

Frequently asked questions